We gladly accepts returns within 30 days of your order being delivered. Items must be unused, unopened in original packaging, and have been purchased directly from kaipeak.com to be eligible for a return. Any used products or missing items may result in the return being declined. KaiPeak does not cover return shipping costs. Once we receive returned items, KaiPeak will issue a refund to the original payment method.

 

Items marked “final sale” are not eligible for returns.

 

KaiPeak does not offer exchanges. Our team will be very happy to work with you to find new KaiPeak solutions that may better suit your needs, but they must be placed as a new order separate from the returns process.

 

Single items from Kits and Bundles may not be returned individually. If you purchased a bundle or kit from kaipeak.com and are seeking a refund, the entire set of items must be shipped back in full, intact, and in original packaging.

 

If a purchase includes a promotional item (Gift With purchase, Deal of The Day, etc), all free gifts must be included in the return shipment. If you want to keep the promotional item, KaiPeak will deduct the MSRP value from the refunded amount.

 

Please allow up to 4 weeks from the return shipped date for your return to be processed. Once a refund is issued, you should see a credit posted to your account within 7-10 business days. You will also receive an email notification once a refund is issued.